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How does it work

How does it work

                           

 

 

With Doctor Spain ® it’s very easy to see a doctor at home, in clinics or through video-consultations.

How does it work

 

Doctor Home Visits:

 

 

Nowadays, with the help of technology and communications, having a home visit from Doctor Spain is really easy. Here, we explain this simple steps on how a home appointment visit can be done:

 

 

How does it work

 

How does it work:

 

1) The patient calls or message us to our call center (tel: +34 600 88 85 58).

 

2) We ask him/her about his health problem and his/her location.

 

3) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.).

 

4) We call our local health provider in that area and determine if we can make a home visit there, and at what time that day, or the following day it can be made.

 

5) In case we can do it, we propose a time for the home visit, and an approximate basic price for the home visit. This price includes the home visit and prescriptions (it doesn’t include tests, injections, or other procedures that may be needed, which go on top of the basic price).

 

6) If the patients agrees for the time and price proposed (it may vary within regions/distance), the doctor goes to his place (house/hotel) at the time agreed.

We always ask for a margin of 1 hour due to possible emergencies, traffic jams, problems to park in the area, etc., that could happen.

Before the doctor goes to the patient’s place, we confirm that the patient is there to wait for him/her.

 

7) In case we can’t get to the patient’s location, or it’s not necessary because the problem can be solved with a video-consultation, we offer it to the patient.

 

8) Once the doctor arrives at the patient place, or before the start in the case of telematic consultations, we send through Santander Bank GetNet, a payment link to the patient’s email.

 

9) As soon as possible after the patient is diagnosed and a treatment is established, the doctor writes a report that will be sent by email along with the invoice, so as the patient can claim it back from his/her insurance. Both of them come in the email as PDF attached files. The Medical Report will be protected by a password as it’s explained in the email.

Note: Sometimes you need to check your Spam folder to find it, as your email provider could not recognise our email as a familiar one for you.

 

10) If anything goes wrong (i.e.: the pharmacy doesn’t have the prescribed medication, or if it’s an old pharmacy that doesn’t work with electronic prescriptions), we’re always here to help you, in our working hours from 08:00 to 20:00. You just need to call us or send us a WhatsApp so we can help you with any issue that may occur. 

 

 

 

 

Medical Assistance in Clinics:

 

 

 

Clinics

 

 

How does it work:

 

1) The patient calls or message us to our call center (tel: +34 600 88 85 58).

 

2) We ask him/her about his health problem and his/her location.

 

3) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.).

 

4) We call our local health provider in that area and if we have a clinic nearby, we ask for the time that day, or the following day, that an appointment can be made.

 

5) In case we can do it, we propose a time for the appointment, and an approximate basic price for the consultation. This price includes the home visit and prescriptions (it doesn’t include tests, injections, or other procedures that may be needed, which go on top of the basic price).

 

6) If the patients agrees for the time and price proposed (it may vary within regions/distance), we make an appointment at the time agreed in the clinic and/or we give the clinic the patient’s contact so as they can arrange it with each other.

 

7) In case we don’t have a clinic next to the patient’s location, or it’s not necessary because the problem can be solved with a video-consultation, we offer it to the patient. 

In telematic consultations, we send through GetNet a payment link to the patient’s email. After the patient is diagnosed and a treatment is established, the doctor writes a report that is sent by email along with the invoice, so as the patient can claim it back from his/her insurance.

 

8) If the doctor considers that the patient needs to go to a hospital for further tests or treatments, we can indicate the nearest and more convenient hospital for the patient’s location.

 

Clinics

How does it work

Telemedicine:

How does it work

 

 

Telemedicine services have become a reality after the last pandemic.


In some cases, like lack or loss of prescriptions from origin, or some kind of pathologies which doesn’t need an comprehensive physical examination, the telemedicine application method could be very useful, as it is much quicker and less expensive for the patient.


Our registered doctors can perform telemedicine and make telematic prescriptions valid in all the Spanish territory through the REMPe system.

 

 

Telemedicine

Telemedicine

 

How does it work:

 

If it is considered that a telematic consultation is possible, we will ask for your detailed information and we will request your permission to store that information in our system in accordance with European and Spanish legislation to make telemedicine appointments and to be able to make the prescriptions needed (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.).

After that, we can coordinate a time for the video-conference or phone call.

 

A payment link will be sent from the GetNet secure server platform from Santander Bank, the biggest and most important bank of Spain. Once the payment is made, it’s possible to procced with the video consultation (see more information on telematic payments here).

 

Once one of our doctors makes the video/tele consultation and evaluates your case. If prescriptions are needed, after the doctor finishes making them (normally a couple of minutes after the payment is done), they are sent to your email in an attached PDF file with a QR code, valid in all Spain through the REMPe platform.

Note: You don’t need to download any App The PDF with the QR code is enough for most pharmacies to provide the prescribed medications. It’s important though, that you take to the pharmacy the patient’s ID.

 

In the case that the doctor considers that you need to go to a hospital for further evaluation or tests (blood tests, image tests, etc.), we can indicate the closest and more convenient options, depending on your case and location.

 

Recently, a comparative study of teleconsultations versus face-to-face consultations has been published in PubMed, revealing a high degree of concordance between the two sets of diagnoses: https://pubmed.ncbi.nlm.nih.gov/11571079/

 

How does it work

 

Home visits

How does it work

Payments:

 

How does it work

When a home visit is made, or in the case of telematic consultations, we use the GetNet system of Santader Bank for payments, where you can pay with your credit/debit card in a secure way.

In these cases, a payment link will be sent to your email from the GetNet secure server platform from Santander Bank, the biggest and most important bank of Spain.

You just need to follow some simple steps there, as in any internet payment case is done.

 

Payments Doctor Spain

 

Sometimes some credit cards/ banks need a confirmation by SMS, so it’s important that the patient knows how his/her card works with his bank, his PIN number, and have a connection to a phone network.

 

This is the only remote payment way we accept (we don’t use paypal or bank transfers).

 

See more information on payments.

 

How does it work

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