How it works
How does it work
With Doctor Spain ® it’s very easy to see a doctor at home, in clinics or through video-consultations.
Doctor Home Visits:
Nowadays, with the help of technology and communications, having a home visit from Doctor Spain ® is really easy. Here, we explain this simple steps on how a home appointment visit can be done:
How it works
How it works
How it works:
1) The patient contact us.
2) We ask him/her about his health problem and his/her location.
3) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) by filling the GDPR Form.
4) We call our local health provider in that area and determine if we can make a home visit there, and at what time that day, or the following day it can be made.
5) In case we can do it, we propose a time for the home visit, and an approximate basic price for the home visit. This price includes the home visit and prescriptions (it doesn’t include tests, injections, or other procedures that may be needed, which go on top of the basic price).
6) If the patients agrees for the time and price proposed (it may vary within regions/distance), the doctor goes to his place (house/hotel) at the time agreed.
We always ask for a margin of 1 hour due to possible emergencies, traffic jams, problems to park in the area, etc., that could happen.
Before the doctor goes to the patient’s place, we confirm that the patient is there to wait for him/her.
7) In case we can’t get to the patient’s location, or it’s not necessary because the problem can be solved with a online-consultation, we offer it to the patient.
8) Before the time the doctor leaves for the patient’s location, or before the start in the case of telematic consultations, we send through PayGold system of Redsys, a payment link to the patient’s email.
9) Within 48 hours after the patient is diagnosed and a treatment is established, the invoice will be sent by email, so as the patient can claim it back from his/her insurance.
In cases when it’s required, a Medical Report can be sent by email.
Note: Sometimes you need to check your Spam folder to find it, as your email provider could not recognise our email as a familiar one for you.
10) If anything goes wrong (i.e.: the pharmacy doesn’t have the prescribed medication, or if it’s an old pharmacy that doesn’t work with electronic prescriptions), we’re always here to help you, in our working hours from 08:00 to 20:00. You just need to call us or send us a WhatsApp so we can help you with any issue that may occur.
Medical Assistance in Clinics:
How it works
How it works
How it works:
1) The patient contact us.
2) We ask him/her about his health problem and his/her location.
3) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) by filling the GDPR Form.
4) We call our local health provider in that area and if we have a clinic nearby, we ask for the time that day, or the following day, that an appointment can be made.
5) In case we can do it, we propose a time for the appointment, and an approximate basic price for the consultation. This price includes the home visit and prescriptions (it doesn’t include tests, injections, or other procedures that may be needed, which go on top of the basic price).
6) If the patients agrees for the time and price proposed (it may vary within regions/distance), we make an appointment at the time agreed in the clinic and/or we give the clinic the patient’s contact so as they can arrange it with each other.
7) In case we don’t have a clinic next to the patient’s location, or it’s not necessary because the problem can be solved with a online-consultation, we offer it to the patient.
In telematic consultations, we send through PayGold a payment link to the patient’s email. After the patient is diagnosed and a treatment is established, the invoice is sent by email, so as the patient can claim it back from his/her insurance.
8) If the doctor considers that the patient needs to go to a hospital for further tests or treatments, we can indicate the nearest and more convenient hospital for the patient’s location.
How it works
Telemedicine:
How does it work
Telemedicine services have become a reality after the last pandemic.
In some cases, like lack or loss of prescriptions from origin, or some kind of pathologies which doesn’t need an comprehensive physical examination, the telemedicine application method could be very useful, as it is much quicker and less expensive for the patient.
Our registered doctors can perform telemedicine and make telematic prescriptions valid in all the Spanish territory through the REMPe system.
How it works
How it works
How it works:
If it is considered that a telematic consultation is possible, we will ask for your detailed information and we will request your permission to store that information in our system in accordance with European and Spanish legislation to make telemedicine appointments and to be able to make the prescriptions needed (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) by filling the GDPR Form.
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After that, we can coordinate a time for the video-conference or phone call.
A payment link will be sent from the PayGold system of Redsys. Once the payment is made, it’s possible to procced with the video consultation (see more information on telematic payments here).
Once one of our doctors makes the video/tele consultation and evaluates your case. If prescriptions are needed, after the doctor finishes making them (normally a couple of minutes after the payment is done), they are sent to your email in an attached PDF file with a QR code, valid in all Spain through the REMPe platform.
Note: You don’t need to download any App The PDF with the QR code is enough for most pharmacies to provide the prescribed medications. It’s important though, that you take to the pharmacy the patient’s ID.
In the case that the doctor considers that you need to go to a hospital for further evaluation or tests (blood tests, image tests, etc.), we can indicate the closest and more convenient options, depending on your case and location.
Recently, a comparative study of teleconsultations versus face-to-face consultations has been published in PubMed, revealing a high degree of concordance between the two sets of diagnoses: https://pubmed.ncbi.nlm.nih.gov/11571079/
How it works
In the case of prescriptions for medication (lost or finished):
The form will take around five minutes, and our doctor will review your request the same day, and may call or email to confirm a clinical detail before deciding.
What we need:
How does it work
How it works
Payments:
How does it work
When a home visit is made, or in the case of telematic consultations, we use the PayGold system of Redsys for payments, where you can pay with your credit/debit card in a secure way.
In these cases, a payment link will be sent to your email from the PayGold secure server platform.
You just need to follow some simple steps there, as in any internet payment case is done.
How it works
How it works
Sometimes some credit cards/ banks need a confirmation by SMS, so it’s important that the patient knows how his/her card works with his bank, his PIN number, and have a connection to a phone network.
This is the only remote payment way we accept (we don’t use paypal or bank transfers).
See more information on payments
How it works
